Case studies

Case studies are a core component of the Doing IT Better project. Undertaken on action research principles, case studies:

take the form of an intensive on-site workshop with key staff of an organisation, plus some follow up interviews to clarify things if necessary
identify communication and information issues, obstacles, frustrations , needs and opportunities with regard to advocacy, service delivery, and organisational management
document identified issues and recommend some initial steps and strategies for dealing with or resolving them

We expect to undertake about eight or nine case studies during the life of the project. But because the methodology is designed to take learnings from a small group of organisations and share them more widely around the sector, case study findings will feed into the overall project and help meet our overall objectives.

Case study reports

The following case study reports are available for download:

Victorian Alcohol and Drug Association (VAADA) [Download]

Coming up:

Springvale Community Aid and Advice Bureau (SCAAB)
Travellers Aid
Northcote Community Information and Support Service (NCISS)

Doing IT Better is a social justice initiative of the Centre for Community Networking Research (Faculty of Information Technology, Monash University) and the Victorian Council of Social Service, generously funded by a foundation.